ACCREDITATION
Our Commitment to Providing the Best Quality of Services
We are committed to achieving and maintaining accreditation through The Council on Quality and Leadership (CQL) because it aligns with a core belief that services should promote dignity, opportunity, and community for the people we support. Pursuing CQL accreditation is not a one-time audit for us — it is an organizational commitment to continuous improvement and person-centered excellence.
Why CQL Matters
CQL is a nationally recognized leader in defining, measuring, and improving personal quality of life and quality of services in human services. Their framework emphasizes person-centered practices, measurable outcomes, and a culture of ongoing transformation rather than a single pass/fail evaluation. Choosing CQL means choosing an accreditation process that helps organizations identify opportunities, strengthen systems, and keep the people we serve at the center of every decision.
What Our Commitment Looks Like
- We embed CQL’s person-centered standards into governance, program design, staff development, and day-to-day practice.
- We allocate resources — staff time, training, and data systems — to meet CQL’s expectations and to act on the improvement opportunities their reviews identify.
- We use CQL’s tools and measures (such as the Personal Outcome Measures model) to track outcomes that matter to the people we support.
What This Means for Families We Support
- More consistent, person-centered supports designed around each individual’s goals and preferences.
- A culture of accountability where feedback from people we serve informs real changes.
- More education and training — CQL requires and encourages ongoing learning for staff, people we support, and families so everyone understands rights, choices, best practices, and how to use data to drive better outcomes.
Learning More
We are actively working through the CQL accreditation pathway and welcome questions about our progress and how CQL’s standards influence our practices. To learn more about CQL’s accreditation approach, standards, and tools, visit The Council on Quality and Leadership’s website. If you’d like a briefing on what CQL accreditation will change for services you or a loved one receives, contact us and we’ll arrange a direct conversation.
