Finding a Healthcare Provider through Arkansas PASSE

When choosing a medical provider for someone with a disability, it’s important to practice careful consideration. A thoughtful choice helps ensure that the person is not only medically supported but also genuinely understood and respected.

Why it matters:

  • People with disabilities may process information differently, need extra time, or rely on alternative communication methods. A provider who isn’t prepared for that can unintentionally create confusion or stress.
  • Unexpected changes, sensory overload, or rushed interactions can make medical visits overwhelming. Choosing a provider who creates a predictable, calm environment can prevent unnecessary anxiety.
  • Some individuals need help making decisions, but they still deserve to be heard. A good provider balances involving caregivers with respecting the patient’s independence and preferences.
  • Developmental disabilities sometimes come with co‑occurring medical, behavioral, or mental‑health needs. A provider who understands this complexity is better equipped to coordinate care and avoid misunderstandings.

How to Choose a Healthcare Provider

🧑‍⚕️ 1. Look for experience with disabilities

  • Providers who routinely work with people who have disabilities tend to communicate more clearly and adapt their approach.
  • Clinics with specialized programs or disability‑friendly policies can make visits smoother.

💬 2. Evaluate communication style

  • A good provider speaks in plain, understandable language and checks for understanding.
  • They should be patient, willing to repeat information, and open to alternative communication methods (visuals, written notes, assistive devices).

🧑‍🤝‍🧑 3. Consider support for caregivers and advocates

  • Many people with disabilities rely on trusted supporters.
  • A strong provider welcomes caregivers, respects the patient’s autonomy, and includes everyone appropriately in decision‑making.

🏥 4. Check accessibility and environment

  • Physical accessibility matters, but so does sensory comfort—quiet waiting areas, flexible scheduling, and predictable routines can reduce stress.
  • Ask the office if they can make accommodations if needed

📄 5. Review practical factors

  • Location, appointment availability, and emergency procedures all play a role.
  • Consistency is especially important, so a stable practice with good continuity of care is valuable.

🧡 6. Trust the comfort level

  • If the patient feels respected, safe, and understood, that’s a strong sign the provider is a good fit.
  • If something feels off, it’s okay to try someone else

Accessing the PASSE Portals to Find a Healthcare Provider

Arkansas Total Care: Arkansas Total Care-Find a Provider: Set Location

Summit Community Care: Find a Doctor | Summit Community Care

Empower Healthcare Solutions: empower.avdemosites.com/providerdetail/

CareSource: Find a Doctor | CareSource

Knowledge is Healthy.

On Arkansas PASSE program and need to find a doctor? Click for links to each PASSE provider portal and a guide to get you started on your informed choice.

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